Service FAQ

The following information answers many common questions about our Service Centre. If you have other questions not covered here, please Contact Us by phone or e-mail.

Appointments

If you would like to make an appointment for maintenance or repair work, please call our Service Direct Line at 877-798-4981. Or if you would like to request an appointment on-line please complete a Service Appointment form. Someone will call you to confirm your requested appointment date.

Please remember that the time arranged will be used to discuss your concerns and determine the length of time required for repairs to your vehicle. It is not, however, the actual time that work will commence on your vehicle. The best time to call for an appointment is between 10:00 a.m. and 11:30 a.m. or between 1:30 p.m. and 4:00 p.m. For your added convenience, you may drop-off your vehicle the night before your appointment and use one of our night-drop envelopes. If you would like a Saturday appointment, please call well in advance since we have limited staff and hours on Saturdays.

Service Reception

Each time you visit the Service Department please have your vehicle's current kilometre reading, your license plate number and your maintenance booklet handy so that we may serve you more efficiently.

As well, please ensure that we have a phone number or e-mail address where you can be reached so that we can report on your vehicle's status. We will try our best to make each service as quick and convenient as possible.

Helpful Hints

Try to be as specific as possible when describing your concerns. It may be necessary to allow time to go out in your vehicle for a road test. Intermittent problems may unfortunately require more than one visit to the dealership to diagnose and correct.

Since technicians are specialists (i.e. electrical, trim, transmission, front end, etc.), it is likely that more than one technician will work on your vehicle.

Methods of Payment

We accept Cash, Visa, MasterCard, American Express and Interac Direct Payment. Personal cheques will NOT be accepted without pre-approval by the Service Manager.

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