Erin Dodge Chrysler Ltd is committed to excellence in serving all customers including people with disabilities by providing services to our customers in a manner that respects the dignity and independence of persons with disabilities.
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. In situations where personal information of a customer is discussed, Erin Dodge Chrysler Ltd may require a signed consent or authorization from the customer to allow their support person to represent the person with a disability.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Erin Dodge Chrysler Ltd will notify the customers promptly.
This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available.
This notice will be placed in the showroom and will be posted on our website.
Training for Staff
Erin Dodge Chrysler Ltd will provide training to employees who deal with the public or other third parties on their behalf.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
- Erin Dodge Chrysler Ltd’s plan related to the customer service standard.
- How to interact and communicate with people with various types of disabilities.
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.
Customers who wish to provide feedback on the way Erin Dodge Chrysler Ltd provides services to people with disabilities can send an e-mail or call our General Manager to discuss their concerns. Customers can expect to hear back within 7 business days. Complaints will be addressed according to our organization’s regular complaint management procedures. Web site www.erindodge.com